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Water Services Act, 1997 (Act No. 108 of 1997)

Notices

Norms and Standards for Tariff Setting, 2024 - effective 1 April 2026

Norms and Standards in respect of Tariffs for Water Supply Services directly to consumers

16. Categories and levels of water services

 

(1) A WSA/WSP must when setting tariffs for providing water supply services to consumers and other users within its area of jurisdiction, differentiate (where applicable) between at least  the following categories—
(a) consumers who need water primarily for domestic use;
(b) consumers who need water primarily for industrial use through the water services work;
(c) consumers who are schools who primarily need water for drinking, health and hygiene purposes within the schools; and
(d) consumers who need water for any use other than those specified in sub-regulations 16(1)(a)

 

(2) A WSA/WSP must when setting tariffs for providing water supply services to consumers who use water primarily for domestic use differentiate (where applicable) between at least the following levels of service:—
(a) the supply of water to consumers through a communal water services works;
(b) the supply of water to consumers through a water service works that supplies each consumers through an individually metered connection.

 

(3) A WSA/WSP may, when setting tariffs for providing water services to consumers primarily for a non-domestic use, differentiate between profit making enterprises (Small; Micro; Medium and Macro Enterprises) and other non-profit making organisations (e.g., NGOs; CBOs; Schools; Hospitals; etc.)

 

(4) A WSA/WSP may, when setting tariffs for providing water supply services to consumers, differentiate between different geographic areas, taking into account, among other factors, the socio-economic factors and topographical attributes of each area.

 

(5) A WSA/WSP may, when setting tariffs for providing water supply services to consumers, differentiate between different tariffs for non-drought periods and periods of drought, taking into account, among other factors, the potential socio-economic , food security and other impacts of the drought.

 

(6) A WSA/WSP may, when setting tariffs for providing water supply services to consumers, differentiate between seasonal and non-seasonal tariffs for different geographic areas, taking into account, among other factors, the socio-economic impact of seasonal charges and water demand management.