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Water Services Act, 1997 (Act No. 108 of 1997)

Notices

Norms and Standards for Tariff Setting, 2024 - effective 1 April 2026

Norms and Standards in respect of Tariffs for Water Supply Services directly to consumers

22. Disclosure of information for water tariffs

 

(1) A WSA/WSP must, on its official website, disclose the basis for determining its water supply services tariffs for the current year, and make estimates of the tariff in a format not substantially different from the tables included in Annexure D and E.

 

(2) A WSA/WSP must, on every invoice sent to a household, ensure that the statement of accounts complies with the provisions of the Value Added Tax Act (Act No. 89 of 1991) and reflect at least the following items:
(a) the water meter number, meter reading, or estimated water meter reading, at the beginning and at the end of the period for which the household is billed;
(b) the first and last date of the period for which the household is being billed;
(c) the water consumed in each tariff block for the billing period;
(d) the tariff applicable to each tariff block;
(e) the amount charged in respect of each tariff block for the period being billed;
(f) the amount charged in respect of fixed and other charges for period being billed;
(g) any amounts remaining unpaid in respect of previous periods and any interest accrued in respect of any unpaid amounts; and
(h) the amount due, date by which amount due must be paid, and methods by which payment may be made.