Supreme Court Act, 1959
R 385
Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsEnd-User and Subscriber Service Charter Regulations, 201614. Rebate |
| (1) | Subject to regulation (9), an end-user is entitled to a rebate if he/she has not received services in terms of a contract entered into with a licensee to which payment has already been effected for the services. |
| (2) | The rebate is limited to the days of service lost pro-rated against the end-user's subscription. |
| (3) | A licensee that provides a mobile service must offer a reconnect service to an end-user on a per minute tariff plan for dropped calls. |
| (4) | The service must be provided at no additional cost to an end-user. |
