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Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

End-User and Subscriber Service Charter Regulations, 2016

14. Rebate

 

(1) Subject to regulation (9), an end-user is entitled to a rebate if he/she has not received services in terms of a contract entered into with a licensee to which payment has already been effected for the services.

 

(2) The rebate is limited to the days of service lost pro-rated against the end-user's subscription.

 

(3) A licensee that provides a mobile service must offer a reconnect service to an end-user on a per minute tariff plan for dropped calls.

 

(4) The service must be provided at no additional cost to an end-user.