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Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

End-User and Subscriber Service Charter Regulations, 2016

15. Service care line centre

 

(1) A licensee must provide an end-user care service.

 

(2) Calls to service care line centre must be at no cost to an end-user.

 

(3) A licensee must provide help to end-users in as many languages as is practicable.

 

(4) A licensee must ensure accessibility of services by persons with disabilities.

 

(5) A licensee must answer end-user service calls within three (3) minutes.