Statistics Act, 1999
R 385
Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsEnd-User and Subscriber Service Charter Regulations, 201615. Service care line centre |
(1) | A licensee must provide an end-user care service. |
(2) | Calls to service care line centre must be at no cost to an end-user. |
(3) | A licensee must provide help to end-users in as many languages as is practicable. |
(4) | A licensee must ensure accessibility of services by persons with disabilities. |
(5) | A licensee must answer end-user service calls within three (3) minutes. |