Gas Regulator Levies Act, 2002
R 385
Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsEnd-User and Subscriber Service Charter Regulations, 201616. Impossibility of performance |
(1) | In the event that a licensee fails to provide end-users with service due to circumstances beyond its control for a period more than two (2) hours, a licensee must: |
(a) | As soon as it becomes aware of the outage: |
(i) | notify the Authority in writing; |
(ii) | issue a public notice to affected end-users; |
(b) | Indicate timeframes within which end-users should expect the service to be restored; and |
(c) | Submit a report to the Authority detailing the event/s that lead to the impossibility of performance, including: |
(i) | the cause of the outage; |
(ii) | steps taken to minimise a repeat of the outage, if applicable; and |
(iii) | steps taken to inform end-users of the outage. |