Gas Regulator Levies Act, 2002
R 385
Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsEnd-User and Subscriber Service Charter Regulations, 20166. International roaming |
(1) | A licensee must send a welcome message to an end-user roaming internationally via SMS or any agreed method with the following information: |
(a) | service care contact details; |
(b) | voicemail retrieval number and applicable rates; |
(c) | roaming networks available; |
(d) | charges applicable to incoming and outgoing voice, data services and SMS's; and |
(e) | summary of the terms and conditions for roaming. |
(2) | A licensee must ensure that all of the terms and conditions, including deposits, credit limits and tariffs in respect of international roaming are: |
(a) | sent to an end-user upon activation of international roaming; |
(b) | stated clearly in simple language on the licensee's website and must be easily accessible. |
(3) | A licensee must send the terms and conditions via an agreed method with an end-user who activates international roaming. |