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GT Shield

Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

End-User and Subscriber Service Charter Regulations, 2016

6. International roaming

 

(1) A licensee must send a welcome message to an end-user roaming internationally via SMS or any agreed method with the following information:
(a) service care contact details;
(b) voicemail retrieval number and applicable rates;
(c) roaming networks available;
(d) charges applicable to incoming and outgoing voice, data services and SMS's; and
(e) summary of the terms and conditions for roaming.

 

(2) A licensee must ensure that all of the terms and conditions, including deposits, credit limits and tariffs in respect of international roaming are:
(a) sent to an end-user upon activation of international roaming;
(b) stated clearly in simple language on the licensee's website and must be easily accessible.

 

(3) A licensee must send the terms and conditions via an agreed method with an end-user who activates international roaming.