| (1) |
At the request of a consumer, a credit provider must deliver without charge to the consumer a statement of all or any of the following— |
| (a) |
the current balance of the consumer’s account; |
| (b) |
any amounts credited or debited during a period specified in the request; |
| (c) |
any amounts currently overdue and when each such amount became due; and |
| (d) |
any amount currently payable and the date it became due. |
| (2) |
A statement requested in terms of subsection (1) must be delivered— |
| (a) |
within 10 business days, if all the requested information relates to a period of one year or less before the request was made; or |
| (b) |
within 20 business days, if any of the requested information relates to a period of more than one year before the request was made. |
| (3) |
A statement under this section may be delivered— |
| (a) |
orally, in person or by telephone; or |
| (b) |
in writing, either to the consumer in person or by sms, mail, fax, email or other electronic form of communication, to the extent that the credit provider is equipped to offer such facilities, |
as directed by the consumer when making the request.
| (4) |
A credit provider is not required to provide— |
| (a) |
a further written statement under this section if it has, within the three months before the request is given, given such a statement to the person requesting it; or |
| (b) |
information in a statement under this section more than three years after the account was closed. |
| (5) |
On application by a credit provider, the Tribunal may make an order limiting the credit provider’s obligations to a consumer in terms of this section if the Tribunal is satisfied that the consumer’s requests are frivolous or vexatious. |
Gas Regulator Levies Act, 2002
