Special Investigating Units and Special Tribunals Act, 1996
R 385
National Credit Act, 2005 (Act No. 34 of 2005)Chapter 5 : Consumer Credit AgreementsPart D : Statements of account111. Disputed entries in accounts |
| (1) | A consumer may dispute all or part of any particular credit or debit entered under a credit agreement, by delivering a written notice to the credit provider. |
| (2) | A credit provider who receives a notice of dispute in terms of subsection (1)— |
| (a) | must give the consumer a written notice either— |
| (i) | explaining the entry in reasonable detail; or |
| (ii) | confirming that the statement was in error either in whole or in part, and setting out the revised entry; and |
| (b) | must not begin enforcement proceedings on the basis of a default arising from the disputed entry— |
| (i) | until the credit provider has complied with paragraph (a); or |
| (ii) | at any time that the matter is under alternative dispute resolution procedures, or before the Tribunal in terms of section 115. |
