CIPC: Annual Customer and Stakeholder Satisfaction Survey and Report

Posted 09 December 2025 Written by Acts Online
Category CIPC

Brought to you by SA Accounting Academy: The Companies and Intellectual Property Commission (CIPC) has initiated a formal stakeholder segmentation and satisfaction baseline survey to assess its progress toward becoming a customer-centric organisation.

In terms of its service delivery mandate under the Companies Act, No. 71 of 2008, the CIPC has appointed Digital Republic as the service provider to facilitate this process. The project, which will run for a duration of six months, involves conducting a satisfaction baseline survey and compiling a report that includes a framework for improvement and implementation.

The scope of the survey covers the CIPC’s core functions, including:

  • The registration of companies, close corporations, and cooperatives;
  • The registration of intellectual property rights;
  • The disclosure of information; and
  • Dispute resolution arising from infringements of registered rights.

The CIPC has requested that stakeholders, including professional practitioners and business owners, cooperate with Digital Republic during the data collection phase. A formal notice regarding the survey and the legitimacy of the service provider has been issued to ensure transparency during the engagement process.

Click here to download the CIPC Digital Republic Survey Letter.

What this means for you, your business, or your clients

  • For yourself: You may be contacted by Digital Republic to provide professional feedback on CIPC service levels; ensure you verify the solicitor’s credentials against the official CIPC notice before sharing professional insights.
  • For your business: Your firm should document recurring procedural bottlenecks or system errors encountered during the last financial year to provide concrete data if selected for the satisfaction baseline survey.
  • For your clients: There are no new filing requirements or compliance deadlines associated with this notice; however, the survey outcomes may lead to future changes in CIPC service delivery frameworks and registration turnaround times.

Originally published at https://accountingacademy.co.za/news/read/cipc-annual-customer-and-stakeholder-satisfaction-survey-and-report

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